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Uitbreidingstraat 66 2nd Floor 2600 Berchem Antwerp
Email: complaints.be@intactinsurance.eu
Delftse Poort Weena 505 3013 AL Rotterdam PO Box 4143 3006 AC Rotterdam
Email: complaints.nl@intactinsurance.eu
Service Réclamation Tour Pacific 11–13 Cours Valmy 92277 Paris La Défense
Phone: +33 158 714 035 Email: serviceclient.france@intactinsurance.eu
Customer Service Department Calle Almagro 9 28010 Madrid
Intact Insurance (Europe) SA undertakes to acknowledge receipt of the complaint within a maximum of 3 working days from the date on which the complaint is sent.
We commit ourselves to provide an answer within a maximum of 2 weeks from the date on which the first written expression of the dissatisfaction was sent and a final answer within one month. If not possible, non-compliance with this deadline must be justified with an indication of the period within which a final answer can be expected.
If we cannot provide you with a solution to your satisfaction, you can also contact the following organisations directly, without prejudice to your right to take legal action:
Ombudsman van de Verzekeringen de Meeûssquare 35 1000 Brussel
Phone: +32 2547 58 71 Email: info@ombudsman-insurance.be
La Médiation de l'Assurance TSA 50 110 75441 Paris CEDEX 09
Complaints Service of the Directorate General of Insurance and Pension Funds (DGSFP) Paseo de la Castellana 44 28046 Madrid